FAQ

You can find the contact details of your HANOS wholesale store here.

You can contact your HANOS wholesale store via WhatsApp. You will find the phone number on the contact page of your HANOS wholesale store.

View all our opening hours here.

HANOS often has different opening hours around public holidays. These can be found a week in advance under opening hours and are marked with a triangle icon with an exclamation mark.

Every time you visit a wholesale store, you need to scan your HANOS Wereldpas at the designated entrance gates. Showing your Wereldpas on a mobile device is not a valid means of access to your wholesale store. Click here to apply for a HANOS Wereldpas.

You can only visit a HANOS branch if you have a HANOS Wereldpas. To obtain a HANOS Wereldpas, you must be registered with the Chamber of Commerce (Kamer van Koophandel). Click here to apply for a HANOS Wereldpas.

A HANOS Wereldpas gives access to a maximum of 2 people, at least one of whom must be listed as a buyer on the HANOS Wereldpas.

Only (fashion) handbags may be taken into the wholesale store. All other bags can be stored safely in a locker.

Every HANOS branch has plenty of parking space.

Every HANOS branch has toilets near the restaurant.

The following branches have a restaurant: Amsterdam, Apeldoorn, Den Haag-Delft, Eindhoven, Groningen, Heerenveen, Heerlen, Hengelo, Maastricht, Nijmegen, Venlo, Zwolle, Breda, Utrecht-Nieuwegein, Antwerp (BE), Hasselt (BE).

The following branches do not have a restaurant: Ameland, Doetinchem, Haarlem, Texel, Willebroek (BE).

You can shop in person at almost all branches. This is only not possible at our branches in Haarlem and Willebroek, which serve as distribution centres. As a delivery customer, however, you can use them for your online orders.

You can easily become a customer by applying for the HANOS Wereldpas online with your KvK details (BE: VAT number). Your application will be handled with the utmost care. Once approved, you can collect your card within 7 working days at the HANOS wholesale store you selected. The card is free, so there are no costs involved in applying. Want to become a customer? Apply for your HANOS Wereldpas here right away.

To apply for a HANOS Wereldpas, you must be registered with the Chamber of Commerce (Kamer van Koophandel). You can also apply for a HANOS Wereldpas if you have a business abroad, provided you have a valid KvK number (BE: VAT number).

The HANOS Wereldpas is the HANOS customer card, which gives you access to every HANOS wholesale store and allows you to make purchases. From a certain order size and frequency, you can also place your order online and have it delivered.

Simply apply for the HANOS Wereldpas online with your KvK details or VAT number.

A HANOS Wereldpas is free. You do not have to pay anything to apply for the card.

If you have applied for your HANOS Wereldpas, please collect it at the branch you registered with. We never send the Wereldpas by post. To collect the HANOS Wereldpas, you must show valid identification.

Would you like to change your address, for example? To change your customer details, you can contact your own branch. You can also report a change at the reception desk of your branch; please bring a valid ID. Would you like to change your online customer details directly? Then fill in the contact form for changing customer details.

• On entry: scan your HANOS Wereldpas yourself at the designated electronic entrance gates when you enter.

• At the (fresh) departments: at the fresh departments, you can pick up some products yourself, and for others you will be helped by one of our employees. You will then be asked for your HANOS Wereldpas. The products are put on a so-called ‘memo’, packed for you and can be paid for all at once at the checkout.

• Paying: at the checkout, the cashier will ask for your HANOS Wereldpas. This way, your purchases are also recorded under your customer number, so that we can serve you as well as possible.

At the moment, it is not yet possible to transfer the Wereldpas to your phone.

If you have forgotten your HANOS Wereldpas, you must always identify yourself. On presentation of your ID, you will receive a HANOS day pass.

No, the card is personal and non-transferable.

You can use your HANOS Wereldpas to shop at all our branches, in both the Netherlands and Belgium.

Have you lost your HANOS Wereldpas? Then you can contact your HANOS wholesale store. A new customer number will be created for you and you will receive a new HANOS Wereldpas.

Have you found a HANOS Wereldpas? Then please send it to:

HANOS-Nederland
Antwoordnummer 1014
7300 VB Apeldoorn

You can cancel your HANOS Wereldpas at the reception of your HANOS wholesale store or directly via the contact form ‘Cancel HANOS Wereldpas’.

Would you like to request a copy invoice? You can do so at your HANOS wholesale store or via the copy invoice contact form.

In all our wholesale stores you can pay by debit card or in cash. Payment by credit card is not possible. Meal vouchers (BE only) cannot be used in the store. Under certain conditions, payment by direct debit is possible. Would you like to know whether you qualify? Please contact the service desk of your HANOS branch.

NL: the VAT rate for basic necessities, including food and all non-alcoholic drinks, is 9%. All other goods are subject to a VAT rate of 21%.

BE: the VAT rate for basic necessities, including food and all non-alcoholic drinks, is 6%. All other goods are subject to a VAT rate of 21%.

All prices shown in the wholesale stores and in online and offline communication are excluding VAT.

HANOS does not offer any additional guarantee on goods beyond the guarantee of the suppliers and manufacturers. If they do not offer a guarantee, HANOS guarantees that the product meets normal expectations for a period of up to 6 months after purchase. Customers can return defective products within this period for repair or replacement. HANOS is not liable for compensation. Please consult the general terms and conditions for more information.

If you would like to return a product, please contact the customer service of your HANOS branch.

When looking at the options for ordering and delivery, we consider your expected purchase volume and order size. If your purchase volume is sufficient, you will receive personal login details from us, allowing you to place orders via our webshop and have your goods delivered at a time of your choice. If the volume is not sufficient, you can use our webshop to a lesser extent. You will then not be able to log in and will have access to a limited part of our range. You will also not see any prices. You can, however, view our promotions and read our leaflets & magazines. With your Wereldpas, you always have access to all HANOS branches.

Under certain conditions, you can have your goods delivered by HANOS. Delivery depends on certain conditions, such as a minimum order size. Would you like your goods delivered? Please contact your HANOS wholesale store. We are happy to look at the options with you!

HANOS delivers products throughout the Netherlands and Belgium and to part of Germany, with our extensive network of branches and a large fleet.

This depends on a number of factors. Ask for the commercial manager at your nearest HANOS wholesale store and we will be happy to explore the options with you.

Do you have another question about ordering and delivery? Then please contact the service desk of your HANOS wholesale store.

Yes, you can change the order of your order list. Go to the order list you want to change and use the ‘Edit list’ option. An icon with an up and down arrow will then appear to the left of each item, which you can use to drag products into a different order. This way, you can personalise your order list and make it more efficient for future orders.

Yes, you can print your order list. Go to the order list you want to print and use the keyboard shortcut CTRL+P. A print view will then appear that you can print directly. You can also download your order list as an Excel file via the Export button.

You can submit your request via the product listing form.

Food labels: allergens must always be stated on the label, regardless of the amount and the purpose for which they are present in the food. This can therefore be an ingredient as well as a processing aid used in production.

Then please contact your HANOS wholesale store.

The HANOS range consists of more than 120,000 items, from food and non-food to fresh daily products. In the fresh departments, you will find meat, fish, dairy, fruit and vegetables, and game & poultry, among other things. Each wholesale store has a varied range, supplemented with products from the region where the store is located.

No. When you are not logged in, you can see part of our range. When you are logged in and linked to a branch, you only see the range of that branch.

You can only see prices if you are a HANOS delivery customer. Prices of promotions are always visible, however.

Is there something wrong with one of the products you bought? Then please contact the service desk of your HANOS wholesale store.

You can only log in to our website if you have made explicit arrangements for the delivery of your orders. In that case, you will have received login details from us. Once logged in, you will see product prices and can place orders online. Read more about the ordering process.

You can submit a press and/or sponsorship request via the contact form.

Would you like to come and work for us? You can find all our vacancies on our vacancies page. We hope to welcome you as a future colleague soon! Find out more and discover all vacancies here.

Returning empties to HANOS works as follows:

• Returning at a HANOS branch: only return your deposit items in empties bags with your own label.

• Returning to the delivery driver: give the labelled empties to the delivery driver with your next delivery.

• Refund: the deposit amounts are settled on your next invoice. For more detailed information and specific conditions, visit the HANOS deposit page.

You can pass on your preferences for receiving newspapers or magazines via the contact form or by contacting your branch. You can also always view and download the leaflets and magazines on the leaflets page.

As a customer, you can sign up for the newsletter yourself. You can choose which newsletters you would like to receive. For example, you can choose to be kept informed about weekly (fresh) offers, inspiration or our activities. Sign up for the newsletter here.

You can unsubscribe from the newsletter via the link at the bottom of the email you received. If you have a login for ordering and receive the newsletter at the same email address, you can also change your preferences. You can change your preferences at the bottom of your account page when you are logged in.

HANOS organises various events aimed specifically at professionals in the hospitality and foodservice industry. There are different types of events: our inspiration sessions are informal and given as presentations, so you can follow the information clearly and easily. The perfect opportunity to pick up a dose of knowledge in a short time and catch up with fellow professionals! In our masterclasses, the theme and content take centre stage, and the in-depth coverage of the subject always goes beyond the basics. View our calendar.

You can sign up for a masterclass or event via the events calendar. Click here for the calendar.

What a shame that you cannot attend one of our events. If you have already registered, please contact the branch concerned. We hope to welcome you at one of our other events!

You can find our general terms and conditions via the following link. View our general terms and conditions.

FoodXperience is the culinary inspiration platform for and by hospitality professionals. The platform features recipes, videos, online masterclasses and culinary concepts. It is regularly updated based on the latest innovations and trends in the hospitality industry. Visit FoodXperience here.

HANOS strives for a more sustainable food system and corporate social responsibility (CSR). Our policy focuses on energy and transport, waste and food waste, packaging, range and purchasing, and employees and society. We aim for CO2 reduction, less waste and sustainable products. For more information, read more here.