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HANOS attaches great importance to the protection of your privacy and the personal data that you provide. For this reason, we explain in this privacy statement what data of yours we process and why. In doing this we comply with the Dutch Personal Data Protection Act [Algemene Verordening Gegevensbescherming]. We advise you to carefully read our privacy statement.
HANOS is part of Admidex B.V., head office at Laan van de Leeuw 4, 7324 BD in Apeldoorn, registered under company number 09066018. Admidex B.V. is the controller for all processing of your personal data specified in this privacy statement.
Information about persons that makes them identifiable (either on its own or in combination with other data) is referred to as personal data. Examples of personal data are your name or company name, address, place of residence, date of birth, telephone number and email address. Your HANOS login data and IP addresses also constitute personal data.
HANOS collects and processes personal data of people who purchase its services and products, website visitors, or third parties contacting HANOS. This is done, for example, if you:
• request a customer card;
• place an order;
• indicate that you wish to receive our newsletters;
• participate in a competition or promotion;
• participate in surveys or customer panel research;
• log in to your HANOS account or via social media;
• are employed by or for us;
• apply for employment with us or contact us for that purpose;
• have a business relationship with HANOS;
• fill in or leave your data at one of our branches.
Contact with HANOS can occur via:
• written correspondence;
• the contact form at HANOS.nl (for example, to request the HANOS Courant);
• the registration form provided for requesting a HANOS customer card;
• the registration form provided for requesting our email newsletters;
• a link included in an email newsletter sent by us or in another electronic message sent to you.
In addition, your data may end up at HANOS if we take over another company.
HANOS collects, in any case, the following personal data:
• Personalia: your name or company name, address, place of residence, gender, telephone/mobile number and email address;
• Order information (for example, the items you order from HANOS);
• Interaction data (e.g. your IP address, cookie IDs, surfing behaviour and which www.hanos.nl pages you visit, newsletter email preferences, opening and clicking behaviour within the email newsletters, preferences/interests, opinions, use of social media, and contact with customer service).
• Applicant details (for example, date and place of birth, civil status, nationality, payslip with IBAN, citizen service number, driver's licence, debit card, ID, salary indication and availability, training and work experience, motivation letter, test results).
HANOS processes personal data based on the requirements for executing the agreement with its customers - for example, the data required to take and deliver your orders and to keep in touch regarding these orders and their progress.
HANOS also processes personal data on the basis of your permission and on the basis of a legitimate interest of HANOS. This legitimate interest lies in the fact that HANOS can provide better offers to its customers and website visitors if it has access to data regarding your preferences and your use of the website.
We also process your personal data if you apply for a position or traineeship at HANOS. Sometimes we do further investigation because you are applying for a position in which you will be dealing with money, confidential information or products.
Finally, HANOS may process personal data on the grounds of a legal obligation.
HANOS processes personal data for the following purposes:
• Execution of the agreement made between HANOS and its customers: processing of orders, delivery of orders, notifications regarding orders;
• Management of the customer database with a view to future orders;
• Improvements in user-friendliness of the websites in order to provide optimal ease of use;
• Execution of internal analyses (such as quality analyses) and product development in order to improve our products and services for you.
• Sending information about interesting developments, promotions and offers via various electronic communication channels;
• Carrying out job application procedures.
To achieve these ends, HANOS links, combines, and analyses available personal data (as defined in this privacy statement) in order to determine the most relevant target groups, segments, content, information, times and channels, and to coordinate these with each other. This way we can limit the number of contact times we have with you. In some cases this occurs fully automatically.
HANOS retains your personal data no longer than necessary in order to provide you with appropriate and thorough service and to be able to meet your requirements. Once we no longer need your data, we destroy it.
We do not share your personal data with other parties except where this is necessary for the performance of our services/the agreement, or when HANOS is obliged to do so on the basis of a legal regulation.
These parties process your personal data only in the manner prescribed by HANOS. HANOS does not sell or forward your personal data to third parties.
On our website you will find a number of links to other websites. This privacy statement is not applicable to these other websites. HANOS is not responsible for the way in which these websites handle your personal data. If available, read the privacy statement of the website you are visiting.
HANOS attaches great importance to the security of personal data. HANOS takes various technological and organisational measures to protect your data. Among other things, HANOS takes measures such as the encryption of financial information and passwords, and the use of firewalls and secure servers.
HANOS has placed clearly visible cameras in its shops and parking areas with the aim of protecting the safety of our employees, customers and assets, and to offer support during disasters. You will also be alerted to the presence of cameras on entering our premises and shops. HANOS keeps the camera images for up to 28 days. If there is a valid reason (for instance, a police investigation), the images will be stored for a longer period, but no longer than necessary.
If we process your personal data, you can submit a request to access this data, modify it, transfer it to another party, delete it, or limit the processing of it. You can also object to receiving information from HANOS via telephone, mail or email, unless this information is necessary within the context of our service to you. In addition, you have the right to withdraw your consent to the processing of your personal data.
You can submit such requests by contacting:
Attention: Privacy Officer
7301 GJ Apeldoorn
Or you can email: email@example.com
HANOS strives to process a request within 4 weeks.
Do you have a complaint, despite our careful efforts, regarding the way in which HANOS handles your personal data? You have the right to lodge a complaint with the Dutch Personal Data Protection Authority.
After reading our privacy statement, would you like more information or do you have further questions and/or comments? In that case, contact our Privacy Officer at firstname.lastname@example.org
HANOS reserves the right to amend this privacy statement. We advise you to read this statement regularly. You will always find the most recent version at www.hanos.nl/privacy.
This page was last created on 23-05-2018 (version 1.0.0).
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Our policy on cookies
What are cookies?
Cookies are small files that are stored on your computer's hard drive. Cookies can be used to find out whether your computer has connected to a page on our website. Only the cookie is identified on your computer. Personal data can then be stored in cookies once you have given your permission or it is an unavoidable technical requirement (for example, in registering for a password-protected online function).
Different types of cookies:
Cookies used by HANOS can be divided into different types:
If you don't accept cookies, this may result in limitations to the functionality of our website.
Cookies used by HANOS
The following cookies are currently used on our website:
HANOS uses this cookie to remember whether you have closed the cookie notification. Without this cookie, the notification won't be able to be closed in future.
This cookie comes from HANOS.nl, HANOS.be and HANOS.de and is deleted after one year.
We don't share your information with third parties.
New Relic enables us to measure how you use HANOS.nl, HANOS.be or HANOS.de. We use this data to improve our website.
This cookie comes from New Relic and is deleted after a maximum of two years.
New Relic shares data with third parties.
This cookie saves your preference for a particular HANOS store.
This cookie comes from HANOS.nl, HANOS.be and HANOS.de and is deleted after fourteen days.
This cookie stores temporary information from your website visit (session).
This cookie comes from HANOS.nl, HANOS.be and HANOS.de and is deleted after one session.
This cookie is used to authenticate requests from logged-in users.
This cookie ensures that users are directed to the right server with the least load at busy times on the website.
This cookie comes from Amazon and is deleted after one hour.
Amazon does not share anonymous data with third parties.
Google Analytics enables us to measure how you use HANOS.nl, HANOS.be or HANOS.de. We use this data to improve our website.
This cookie comes from Google and is deleted after a maximum of two years.
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Google does not share anonymous data with third parties.
This cookie enables us to analyse what page you last visited on the website and what page you are on now.
These cookies see what pages you view. This enables us to display relevant advertising for you.
This cookie comes from Google and is deleted after a maximum of 18 months.
Google shares anonymous data with third parties.
Usabilla enables us to receive feedback from our clients. Campaigns can also be displayed. This cookie ensures that you don't see the same campaign multiple times. We can also use this cookie to measure how often a campaign has been opened and/or has been completed successfully.
This cookie comes from Usabilla and is deleted after one week.
Usabilla does not share anonymous data with third parties.
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